In general, delivery delays, there will be a variety of reasons, such as:
Raw material supply is not timely, production to be expected;
Feeding, discharging error resulting in the production of false;
Production plans to change the tension; packaging in place is not timely;
Quality control is not in place in the production process, resulting in rework, delay; a small amount of goods can not be produced separately, and other follow-up orders together production and so on.
There is a problem, always need to solve. To complain and blame the problem without any help, just let yourself into negative emotions.
When the expected delivery time will be delayed, remember to inform the customer, don't wait for delivery to or has been due to say, early and late to say the effect is certainly not the same. Because sometimes the customer and home, he would go to his customers and communication. By the time of delivery, do you send an email to tell customers to delay delivery, the customer can not get angry?
For the factory is also the same, if you want to be notified when the delivery time to be late for the delivery of goods, you will be very depressed, how long do not say? How do I explain to the customer?
Since the delivery date has been delayed, then how to explain it? To sum up the following fourteen reasons to postpone delivery:
Fourteen "deferred delivery" reasons
1 raw material supply is tight, feeding late;
2 packing factory is too busy, material delay;
The 3 summer peak electricity rationing;
4 local industrial power line system upgrade, power outages;
5 commodity inspection delay time;
6 machine is broken, machine maintenance, replace the new machine;
7 the mold is broken, replace the new mold;
8 holidays come;
9 summer workshop air-conditioning is bad, the temperature is too high, in order to the safety of workers, temporary suspension repair;
10 QC found that the bar code on the packaging printing error, redo the packaging;
11 logistics companies on the way to get on the car is broken;
12 port heavy fog (CIF);
13 plant reconstruction, relocation;
14 workers wages too low, in the strike, but shut down.
Above all sorts of reasons, or excuses, has almost become a foreign trade jargon, many of my friends have a proven track record, repeatedly for different customers. So, as long as there are a few years of experience in the purchase of buyers, will encounter N power outages, the machine is broken, the holidays"...... Also let customers very speechless.
In fact, each company has a specific situation in different periods, or by the industry characteristics. For example: a product packing and packaging is a single hand folding.
For all kinds of situations, the reason must consider the full, convincing, and to let the customer know that you have done a lot of efforts. Customers even angry, but also will understand you. The word can have a lot of, but should be sincere, but also can not be too humble, too many sorry will give people a very tired of feeling, because customers are mainly concerned about the efficiency of your work, not sorry.
So, in the face of the delivery delay, how to choose a reasonable language?
I think when your product familiar enough, to production processes, process, yield, and well versed in the heart, you to customers of the message content will appear very full, material is more, reason will very full, credibility will also be much higher. In general, is to see if you have enough understanding of the product?
Every industry and products of the production processes and technology are not the same, you can find some more professional, more specific some technical problems or process problems, and even a link equipment spare parts to explain. So, on the one hand, avoid these common grounds, reduce some customers resentment; on the other hand you say customer problems may be somewhat impervious to eat. We have revolutionized the customers have a bit stupid, just ask for meeting you as soon as possible to solve the problem, deliver the goods as soon as possible.
To think about, you can be summed up to what is the rhetoric, don't appear problem was simply use some cliches, such as time passes, the customer to your trust will be greatly reduced.
In addition, some of the time, the delivery of serious delays, some even delay one or two months, how to explain it with the customer?
This kind of thing is a bit off the mark, in this case, I estimate that a lot of business will be very large. Side rack sth. various reason to apologize for Grandpa, grandma, while urging factory sent to kneel.
There are some reasons, must want to be good, for example, the machine is broken, the logistics and delivery vehicles on the road, and so on, the total can not be bad for one or two months? Some of the reasons not to be considered, said that it played a very important role.
For a time, the factory did not inform me in advance, began to upgrade the production line. In the hands of the two orders of customers are to be delayed for 20 days. In desperation, I only have to explain to the customer:
(1) recently too many orders, production tension, we extend the night work time. The results of the workers to the local labor bureau complained of us, there is no way to stop the night shift to accept the local departments. Expected delivery of many orders will be affected.
After investigation, we will try every means to catch the goods, but the delivery period may be delayed for a month, if you want to have a more urgent, we can first cast a number of goods in the past, hope to understand!
(2) recently too many orders, production of tension, we let the workers with the night. Because of fatigue, there is a worker injured, the local labor departments involved in the investigation, we have no way, only to suspend production and cooperate with the investigation. Expected delivery of many orders will be affected.
After investigation,


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